Legal

Privacy Notice

How GreenLife Microfinance collects, uses, shares and protects your personal information, and the rights you have over it.

Last updated: 13 November 2026

Draft for review. This page is awaiting review by GreenLife Microfinance and its legal advisers. Highlighted items marked “To be confirmed” are details still to be supplied.

1. Who we are

GreenLife Microfinance Ltd (“GreenLife”, “we”, “us”) is a microfinance company in Tanzania, with its head office at Kaloleni NSSF Building (Mezzanine Floor), P.O. Box 11547, Arusha, Tanzania. We are the data controller for the personal information collected through this website and our branches.

  • Personal Data Protection Commission registration: [To be confirmed: PDPC registration number]
  • Privacy contact: [To be confirmed: name or role of the person who handles privacy requests], [To be confirmed: privacy email address]

This notice explains how we handle personal information under the Personal Data Protection Act, 2022 and its regulations, and the Bank of Tanzania’s consumer protection rules.

2. What we collect

When you apply for a loan

  • Your full name, national ID number, date of birth and gender
  • Your phone numbers, email address, town and physical address
  • Your employment status, nature of business or employment, years in employment or business, and monthly income
  • The loan type, amount, repayment period and purpose
  • The names and phone numbers of two references

Your financial information is sensitive personal data under the law. We only process it with your consent, which you give with the consent box on the application form.

When you contact us, give feedback or refer someone

  • Contact form: your name, email, phone number, reason for contacting us and your message
  • Feedback form: your name, email, rating and comments
  • Referral form: your name, phone number and preferred mobile money service, and the name, phone number and loan interest of the person you refer

Information about other people

When you give us details of your references or of someone you refer, please make sure they have agreed to this and know they may be contacted by GreenLife. We use their details only for that purpose.

Technical information

When you submit a form, we record your IP address and browser type with your submission to help prevent fraud and spam. Our web server also keeps standard logs of visits.

3. How we use your information

  • To assess your loan application, verify your identity and contact you about it
  • To answer your enquiries, follow up on feedback and handle complaints
  • To contact the people you refer and to pay referral rewards
  • To arrange insurance quotes through Greenhill Insurance Agency when you ask for one
  • To prevent fraud, spam and misuse of our services
  • To meet our legal and regulatory obligations, including those set by the Bank of Tanzania

We do not sell your personal information, and we do not use it for advertising.

4. Who we share it with

Your information is seen by the GreenLife staff who need it to deal with your request. We may share it with:

  • Greenhill Insurance Agency, GreenLife’s insurance arm, when you ask about insurance
  • The service providers that host this website and deliver our email, under confidentiality obligations
  • Regulators, courts and law enforcement where the law requires it
  • Other recipients: [To be confirmed: for example credit reference bureaus, and whether loan applicants are checked with them]

5. Storage and transfers outside Tanzania

[To be confirmed: where the website host and email provider store data, and the safeguard or Personal Data Protection Commission permit relied on for any transfer outside Tanzania]

6. How long we keep it

[To be confirmed: how long loan applications, enquiries, feedback and referrals are kept, and what happens to applications that do not proceed]

We keep complaint records for at least five years, as the Bank of Tanzania requires.

7. How we protect it

This website uses an encrypted (HTTPS) connection, and forms are protected against automated misuse. Access to your information is limited to staff who need it. If a personal data breach occurs, we will notify the Personal Data Protection Commission and, where required, the people affected.

8. Your rights

You have the right to:

  • Ask what personal information we hold about you and receive a copy
  • Ask us to correct information that is wrong or incomplete
  • Ask us to delete your information, where we are not required to keep it
  • Object to how we use your information, or withdraw your consent at any time (this does not affect anything we did before you withdrew it)
  • Complain to the Personal Data Protection Commission if you are unhappy with how we handle your information

To use any of these rights, contact [To be confirmed: privacy email address], email info@greenlifemicrofinance.co.tz, call +255 740 200 711 or visit any branch.

9. Cookies

This website uses one strictly necessary cookie, which keeps your form submissions secure and shows you confirmation messages. It contains no advertising or tracking information and is deleted when you close your browser. We do not use analytics or advertising cookies.

Some features load from or link to other services: page scripts from the jsDelivr network, directions on Google Maps, and our pages on WhatsApp, Facebook, Instagram, YouTube and TikTok. Those services have their own privacy policies.

10. Changes to this notice

We may update this notice from time to time. The date at the top shows when it last changed.

11. Contact us

GreenLife Microfinance Ltd, Kaloleni NSSF Building (Mezzanine Floor), P.O. Box 11547, Arusha, Tanzania.
Email info@greenlifemicrofinance.co.tz, phone +255 740 200 711.